At BiS Valves we understand that your privacy is important to you and that you care about how your personal data is used. We are committed to processing personal information about our customers in ways that comply with our legal obligation as well as being clear with our customers about what we do with their personal information.
This Privacy Statement explains how we use your personal data (being any information that enables you to be identified); how it is collected, held and processed. It also explains your rights under the law relating to your personal data.
Under the GDPR, you have the following rights, which we will always work to uphold:
Personal information we collect
We collect a range of personal information relating to you, including:-
Any other information you choose to provide us when completing on-line contact forms.
This information is obtained directly and not through a third party.
How we use your personal information:
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
We may send you occasional direct marketing in relation to our own products and services by phone or by post as long as we have received your consent to do so.
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
You can choose to opt out of receiving direct marketing from us at any time, through the ‘Unsubscribe’ link at the bottom of any marketing communication or newsletter.
We will not keep your personal data for any longer than is necessary. We will retain the information for the length of time required by the legal bodies that govern our business.
We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.
We will not share any of your data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How can I access my personal data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How do I contact you
To contact us about anything to do with your personal data protection, including making subject access requests, please use the following details:
Post: BIS Valves Ltd, 17-23 Kingfisher Park, West Moors, Wimborne, Dorset, BH21 6US
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.